Privacy policy
Last updated: 18 July 2026
Tableware By Luxury operates this website and online store. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, contact us or place an order.
Personal information we collect
Depending on how you use our store, we may collect:
- Contact and delivery information, such as your name, email address, phone number, billing address and shipping address.
- Order and transaction information, including products viewed or purchased, returns, exchanges, discounts and order history.
- Account and preference information, including saved preferences, wishlist activity, reviews and marketing choices.
- Payment information processed by Shopify and the payment providers made available at checkout.
- Communications you send to us, including customer support, wholesale and return enquiries.
- Device and usage information, such as IP address, browser, device identifiers, pages viewed, referral source and interactions with our website or advertising.
How we collect information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers and partners that help operate our store, process payments, deliver orders, prevent fraud, analyse performance and conduct marketing.
How we use personal information
We may use personal information to:
- process payments, fulfil and deliver orders, provide local pickup, and manage returns or refunds;
- create and manage customer accounts, wishlists and reviews;
- answer customer service, product and wholesale enquiries;
- personalise the store and recommend relevant products;
- send service messages and, where permitted, marketing communications;
- measure store, campaign and advertising performance;
- detect fraud, protect the store and enforce our terms; and
- comply with legal, tax, accounting and regulatory obligations.
Cookies, analytics and advertising
Our website uses cookies, pixels and similar technologies provided by Shopify and selected analytics, advertising and marketing partners. These technologies help the store function, remember preferences, measure performance and show relevant advertising. Where a consent choice is provided, you can use it to manage non-essential technologies. You can also adjust your browser settings, although blocking some cookies may affect store functions.
When we disclose information
We may disclose personal information to Shopify; payment processors; delivery and logistics providers; customer support, review, wishlist and marketing platforms; analytics and advertising providers; professional advisers; and authorities where required by law. We may also disclose information in connection with a business sale, restructuring or similar transaction. Providers may only receive information reasonably required for their role and handle it under their own privacy terms and our arrangements with them.
Shopify
Our store is hosted by Shopify. Information submitted through the store is processed by Shopify and may be processed in countries outside Australia. You can learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal where applicable.
International processing
Some service providers may store or process information outside Australia. Privacy protections in those locations may differ from Australian law. We take reasonable steps to use reputable providers and appropriate safeguards where required.
Retention and security
We retain personal information for as long as reasonably necessary to fulfil the purposes described above, maintain business and tax records, resolve disputes and comply with legal obligations. We use reasonable administrative and technical safeguards, but no transmission or storage system can be guaranteed completely secure.
Your choices and requests
You can unsubscribe from marketing emails using the link in those emails. Subject to applicable law, you may also ask to access or correct personal information we hold about you, or make a privacy complaint. We may need to verify your identity before completing a request.
Children
Our store is not intended for children, and we do not knowingly collect personal information from children without appropriate authorisation.
Changes to this policy
We may update this policy to reflect changes to our services, providers or legal obligations. The current version will be posted on this page with an updated date.
Contact us
For privacy questions, requests or complaints, contact:
Tableware By Luxury
Email: orders@tablewarebyluxury.com.au
Phone: +61 498 489 022
Address: 6 Balboa La, Campbellfield VIC 3061, Australia
Contact form: Contact Us