Refund policy

We offer a 14-day change-of-mind return period. You must contact us within 14 days after receiving your order to request a return.

Change-of-mind returns

To qualify for a change-of-mind return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase. Please do not send an item back before your return has been authorised.

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original delivery charges are not refundable unless required by law.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is faulty, damaged in transit or different from what you ordered. Photos of the product and packaging can help us assess the issue quickly.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or reimbursement of reasonable return costs. Nothing in this policy limits those rights.

Items excluded from change-of-mind returns

We do not accept change-of-mind returns for personalised or custom-made products, gift cards, or final-sale items clearly identified as such before purchase. These exclusions do not apply where a remedy is required under the Australian Consumer Law.

Exchanges

For a change-of-mind exchange, the quickest option is usually to return the eligible item and place a new order after the return is approved. If an item is faulty or incorrect, contact us so we can arrange the appropriate remedy.

How to request a return

Email orders@tablewarebyluxury.com.au or use our Contact Us page. Include your order number and the reason for the request.

Approved returns must be sent to:

Tableware By Luxury
6 Balboa La
Campbellfield VIC 3061
Australia

Refund timing

We will notify you after the return has been received and inspected. If a refund is approved, it will be issued to the original payment method, generally within 10 business days. Your bank or payment provider may require additional processing time. If more than 15 business days have passed since we confirmed approval, contact orders@tablewarebyluxury.com.au.