Shipping policy
Tableware By Luxury currently delivers to addresses within Australia.
Delivery areas
We ship to Australian states and territories where a valid delivery rate is available at checkout. At present, the online store is configured for Australian delivery only.
Shipping services and costs
Free standard shipping is available where a valid Australian delivery rate is offered at checkout. Optional Express Post is available at a calculated rate depending on the products in your cart, delivery postcode and carrier availability.
Enter your delivery address or postcode at cart or checkout to view the available shipping rate before payment. If no rate appears for a valid Australian address, contact us before placing the order.
Order Processing
Orders placed after 2:00 pm are processed the following day. Carrier transit time begins after dispatch and varies by service and destination.
Delivery estimates
Orders are generally prepared within one business day. Standard delivery is usually 3–7 business days after dispatch, while regional and remote destinations may take longer. Delivery estimates are not guaranteed. Peak periods, severe weather and carrier disruptions may add time.
Tracking
When tracking is available, a tracking link or number will be emailed after the order is dispatched. Tracking information can take a short time to become active.
Delivery and address accuracy
Please check the delivery address carefully before completing checkout. Contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after dispatch. Signature or authority-to-leave arrangements depend on the carrier and service selected.
Click & Collect
Click & Collect is available daily from 10:00 am to 2:00 pm. Please allow up to 4 hours for order preparation. Orders placed after 2:00 pm are processed the following day. Please wait for your Ready for Pickup notification before visiting.
Lost, delayed or damaged parcels
If tracking has stopped updating, a parcel is significantly delayed, or an order arrives damaged, email orders@tablewarebyluxury.com.au or use our Contact Us page. Include your order number and, for damage, photographs of the parcel and product where possible so we can investigate with the carrier.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping. Where an item is faulty, damaged or supplied incorrectly, we will provide the remedy and return arrangements required under the Australian Consumer Law. See our Refund Policy for details.